If your hosting account has been moved from the old Artisan Websites server to the Ridgeway Technology server the settings for your email accounts may need to be changed.
If you are getting errors when your email software, such as MS Outlook or Windows Mail, is sending or receiving emails or you have stopped receiving emails then please check your settings.
The correct settings for your email software are as follows:
Incoming Settings
Server: This should be set to mail.(your domain). For example mail.ridgewaytechnology.co.uk
Port: If you are using the IMAP protocol this should be set to 993. If you are using the POP3 protocol this should be set to 995
Encryption Method: This should be set to SSl/TLS
Require Logon Using SPA: This should NOT be set on
Outgoing Settings
Server: This should be set to mail.(your domain). For example mail.ridgewaytechnology.co.uk
Port: This should be set to 465
Encryption Method: This should be set to SSl/TLS
Require Logon Using SPA: This should NOT be set on
My Outgoing (SMTP) Server Requires Authentication: This should be set to 'Use same settings as my incoming mail server'
If you are unsure where to change these settings then please refer to the notes below. Note, we have only listed the two major email software, i.e. MS Outlook and Windows Mail. If you are using some different email software please refer to the help within your software or use the software provider's website for help.
MS Outlook
- Click the File menu option
- Click the Account Settings option
- Click the Account Settings option from the drop-down list
- Click on the relevant email account in the list and click the Repair option from the menu bar
- Click on the Advanced Options and select the 'Let me repair my account manually'
- Click Repair
- Once the settings have been changed click Next and the account will be verified and a message should be displayed stating the account has been repaired
Windows Mail
- Click on the gear icon a the bottom of the screen to access the settings
- On the right-hand site the settings menu should display. Click the Manage Accounts option
- Click on the relevant email account. This should display the settings
- Click the Options For Syncing Your Account. This should display the Sync Settings
- Click the Incoming and Outgoing Mail Server Info under Advanced Mailbox Settings
- Once the settings have been changed click Done and then Save
